How to Purchase Products on Our Store

This guide explains how to select products and place an order step by step. The process designed to be clear, predictable and easy to complete whether you are shopping for the first time or returning.

1. Browsing Products

You can start by browsing through the main product categories displayed in the navigation menu. Each category groups products by usage and space, making it easier to compare similar items.

• Use the top menu to access product categories
• Scroll through product listings to view available options
• Click on a product image or title to open the product detail page

Product listing pages provide an overview, while detailed information is always available on the product page itself.

2. Reviewing the Product Page

Each product page is designed to help you make an informed decision before purchasing. Take time to review all sections carefully.

• Product title and images for visual reference
• Description outlining usage, materials and key features
• Dimensions and specifications to confirm fit and placement
• Price displayed clearly in AUD, including applicable taxes
• Availability status and delivery-related notes

Before adding a product to your cart, make sure the size, style and intended use match your space and needs.

3. Adding Items to Your Cart

Once you have selected a product, you can add it to your shopping cart directly from the product page.

• Select any required options shown on the product page
• Click the “Add to Cart” button
• A confirmation message will appear indicating the item has been added

You may continue shopping and add multiple items to your cart, or proceed directly to checkout.

4. Reviewing Your Cart

The cart page allows you to review your selected items before placing an order. This step helps ensure accuracy and avoid unnecessary changes later.

• Check product names, quantities and prices
• Adjust quantities if needed
• Remove items that are no longer required
• Review the order subtotal and shipping information

When everything looks correct, proceed to checkout to enter your order details.

5. Proceeding to Checkout

At checkout, you will be asked to provide the information required to process and deliver your order.

• Enter your contact information, including e-mail address
• Provide a complete and accurate shipping address
• Review shipping details and delivery notes

Please ensure all information is correct, as errors may delay order processing or delivery.

6. Payment Selection

After confirming your shipping details, you will be directed to the payment section. All payments are processed through secure payment gateways.

• Select your preferred payment method from the available options
• Enter payment details as prompted by the secure system
• Review the total order amount before confirming payment

Your order will only be confirmed once the payment has been successfully authorized.

7. Order Confirmation

Once payment is completed, an order confirmation page will appear. You will also receive a confirmation e-mail containing key order details.

• Order number for future reference
• Summary of purchased items
• Shipping address and order total

Keep this information for your records, as it will be required for support inquiries.

8. Order Processing and Shipping

After confirmation, your order enters the processing stage. Once shipped, tracking information will be provided when available.

• Orders are prepared according to the published processing time
• Shipping begins once the order leaves the warehouse
• Tracking details allow you to monitor delivery progress

If delivery takes longer than expected, you may contact support for assistance.

9. Managing Changes After Ordering

If you need to request changes, cancellation or a return, please refer to the relevant policy pages. Each policy outlines conditions, timelines and procedures in detail.

• Order cancellation depends on order status and timing
• Returns, exchanges and refunds follow the published Returns, Exchanges & Refunds Policy
• Exchanges may not be available depending on the product category

10. Getting Help During the Process

If you have questions at any stage, support is available to guide you through the process. Providing your order number helps us respond more efficiently.

• E-mail: partnersupport@placidara.com
• Phone: +65 (927) 91859
• Website: placidara.com
• Customer support is available Monday to Friday, 9:00 – 17:00 (AEST/AEDT).

Following these steps ensures a smooth and transparent shopping experience, from product selection to delivery.