Terms of Service

1. Introduction and Scope

These Terms and Conditions govern access to and use of placidara.com, including the purchase of furniture and home-related products delivered within Australia. By using the website or placing an order, you agree to these terms.

2. Website Use and User Responsibilities

You may browse the website and place orders with or without creating an account. You are responsible for ensuring that all information provided is accurate and complete.

• Use of the website must comply with applicable laws
• Unauthorised or improper use of website content is not permitted
• Website availability may be affected by maintenance or technical factors

3. Products, Availability and Pricing

Product information is presented as accurately as possible. Availability may vary depending on stock levels.

• Prices are displayed in Australian Dollars (AUD)
• Applicable taxes are included unless stated otherwise
• We reserve the right to update product details and pricing

4. Orders and Payment

An order is confirmed only after successful payment authorisation. If payment is declined, the order will not be processed.

5. Shipping and Delivery

Orders are shipped according to the processes outlined in our Shipping Policy. The policy defines delivery coverage, order handling timeframes and delivery expectations calculated from the date of dispatch and so on.

• Delivery is available across Australia
• Free shipping on all orders
• Orders are typically processed within 1–3 business days. Estimated delivery time is 7–18 days after dispatch

Detailed and up-to-date information is available in the Shipping Policy.

6. Order Cancellation

Order cancellation requests are assessed based on the processing and dispatch status of the order. Once an order has entered the shipping stage, cancellation is no longer possible. We will process your cancellation request as soon as possible.

• Orders not yet dispatched may be eligible for cancellation
• Orders that have already been dispatched cannot be cancelled. If cancellation is not possible, customers may proceed with the return process after delivery
• Refunds are initiated within 1–3 business days after cancellation approval. Refunds are issued to the original payment method used at checkout.  Actual processing time may vary depending on the payment provider

Further details are available in the Order Cancellation Policy.

7. Returns, Refunds and No Exchange Service

Returns and refunds are managed in accordance with our Returns, Exchanges & Refunds Policy, which defines eligibility conditions, inspection procedures and refund timelines.

• You may request a return within 48 days of receiving your items. Returned items are assessed before any refund is approved
• Once a returned item is received and inspected, refunds are initiated within 1–3 business days. Refunds are issued to the original payment method used at checkout. The time required for funds to appear in your account depends on your financial institution.
• We do not provide direct exchange services. Instead, customers may return eligible items and place a new order for the desired product.This approach helps ensure inventory accuracy, product condition verification and clear order tracking for all customers.

Full conditions are detailed in the Returns, Exchanges & Refunds Policy.

8. Privacy and Cookies

Personal information is collected and used only for purposes necessary to process orders, provide customer support and operate the website. Data handling practices follow applicable Australian privacy laws.

• Personal data is used for order fulfilment, communication and website operations
• Information is stored only for as long as required for its intended purpose
• Cookies are used to support website functionality and improve user experience

Further details are provided in our Privacy Policy and Cookies Policy.

9. Australian Consumer Law

Nothing in these terms limits rights provided under Australian Consumer Law, including rights relating to faulty or misdescribed goods.

10. Limitation of Liability

To the extent permitted by law, liability is limited to the value of the order placed. We are not responsible for indirect or consequential losses.

11. Intellectual Property

All content on the website, including text, images and layout, is protected by intellectual property laws. Unauthorised reproduction or use is not permitted.

12. Changes to These Terms

These Terms and Conditions may be updated from time to time. The most current version will be available on the website. Continued use of the site indicates acceptance of the updated terms.

13. Contact Information

• Address: APT BLK 71 REDHILL ROAD #09-21, SINGAPORE 150071, SINGAPORE
• E-mail: partnersupport@placidara.com
• Phone: +65 (927) 91859
• Customer support is available Monday to Friday, 9:00 – 17:00 (AEST/AEDT).

We aim to operate transparently and in accordance with applicable regulations.