Refund Policy

1. Policy Scope

This Returns, Exchanges & Refunds Policy applies to orders placed through placidara.com and delivered within Australia. By placing an order, you agree to the conditions outlined below.

2. Returns Eligibility

You may request a return within 48 days of receiving your item, provided that the following conditions are met:

• The item has not been used or assembled
• The item is returned in suitable condition
• All original parts and accessories are included
• The item is adequately packaged for return transport

Items that show signs of misuse, damage caused after delivery, or do not meet the above conditions are not eligible for a refund.

3. No Exchange Service

We do not provide direct exchange services. Instead, customers may return eligible items and place a new order for the desired product.This approach helps ensure inventory accuracy, product condition verification and clear order tracking for all customers.

4. Refund Conditions

Refunds may be issued under the following circumstances:

• Approved returns that meet eligibility requirements
• Items received damaged due to transport
• Items received incorrectly

Depending on the outcome of the assessment, a full or partial refund may be applied.

5. Return Request Process

To initiate a return or refund request, please follow these steps:

• Contact us via e-mail at partnersupport@placidara.com
• Provide your order number and a clear reason for the request
• Await confirmation and further instructions from our support team
• Fill out the return label (a return shipping label is included in the product package).

Requests are reviewed based on order status and eligibility criteria before approval.

6. Return Shipping and Fees

• Return shipping costs may apply for voluntary returns.
• If a return is due to a quality issue or transport-related damage, return shipping will be arranged at no additional cost.
• Items returned without approval or not meeting return requirements will not qualify for a refund.

7. Refund Processing Time

• Once a returned item is received and inspected, refunds are initiated within 1–3 business days.
• Refunds are issued to the original payment method used at checkout.
• The time required for funds to appear in your account depends on your financial institution.

8. Australian Consumer Law

This policy operates in addition to rights provided under Australian Consumer Law. Nothing in this policy limits statutory rights relating to faulty or misdescribed goods.

9. Contact Information

• Address: APT BLK 71 REDHILL ROAD #09-21, SINGAPORE 150071, SINGAPORE
• E-mail: partnersupport@placidara.com
• Phone: +65 (927) 91859
• Customer support is available Monday to Friday, 9:00 – 17:00 (AEST/AEDT).

We aim to handle all return and refund requests fairly, clearly and in line with applicable regulations.