Privacy Policy

 

1. Scope of This Privacy Policy

This Privacy Policy explains how personal information is collected, used and protected when you visit or place an order through placidara.com. It applies to users accessing the website and receiving products delivered within Australia.

2. Personal Information We Collect

The types of personal information we may collect include, but are not limited to:

  • Identification and contact details such as name, address, e-mail and phone number (optional)
  • Order and transaction information
  • Delivery and communication records
  • Website usage data, including information collected through cookies

Information is collected directly from you or automatically when you interact with the website.

3. How We Use Personal Information

Personal information is used only for purposes reasonably necessary to operate the website and fulfil orders, including:

  • Processing and delivering orders
  • Providing customer support and responding to enquiries
  • Managing payments and preventing fraudulent activity
  • Improving website functionality and user experience
  • Meeting legal and regulatory obligations

4. Disclosure of Information

We do not sell personal information. Information may be shared only with service providers involved in payment processing, logistics, technical support or legal compliance, and only to the extent required to perform their functions.

5. Data Storage and Security

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, misuse, loss or disclosure.

Personal information is retained only for as long as necessary to fulfil its purpose or as required by applicable law.

6. Cookies and Website Analytics

Cookies and similar technologies are used to support website functionality, understand usage patterns and improve services. Details regarding cookie use are described in the Cookies Policy.

7. Access, Correction and Choices

You have the right to request access to personal information held about you and to request corrections where information is inaccurate or outdated.

Requests may be made using the contact details provided below.

8. Overseas Disclosure

In some cases, personal information may be handled or stored by service providers located outside Australia. Where this occurs, reasonable steps are taken to ensure information is protected in accordance with Australian privacy requirements.

9. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in practices or legal requirements. The latest version will always be available on the website.

10. Contact Details

  • Address: APT BLK 71 REDHILL ROAD #09-21, SINGAPORE 150071, SINGAPORE
  • E-mail: partnersupport@placidara.com
  • Phone: +65 (927) 91859
  • Customer support is available Monday to Friday, 9:00 – 17:00 (AEST/AEDT).

We aim to handle privacy-related enquiries carefully and in line with applicable Australian privacy laws.



 

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