Order Cancellation Policy

1. Policy Scope

This Order Cancellation Policy applies to orders placed through placidara.com and delivered within Australia. It explains when an order may be cancelled and how cancellation requests are handled.

2. Eligibility for Order Cancellation

Order cancellation is subject to the processing and shipment status of the order.

• Orders that have not yet been dispatched may be eligible for cancellation
• Orders that have already been dispatched cannot be cancelled

If an order cannot be cancelled due to dispatch status, customers are encouraged to follow the return and refund process after delivery.

3. How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible and provide the necessary information to help us locate your order.

• Order number
• Proof of payment, where applicable
• Reason for the cancellation request

Requests can be submitted via e-mail or discussed by phone. E-mail is recommended to ensure clear and traceable communication.

4. Cancellation Review and Confirmation

All cancellation requests are reviewed based on order status. We will process your cancellation request as soon as possible.

If the cancellation is approved, the order will be stopped from further processing and a refund will be arranged accordingly.

5. Refunds for Cancelled Orders

• Refunds are initiated within 1–3 business days after cancellation approval
• Approved cancellations are refunded to the original payment method used at checkout.
• Actual processing time may vary depending on the payment provider

6. Consumer Rights

This policy operates in addition to rights provided under Australian Consumer Law. Statutory rights relating to faulty or misdescribed goods are not limited by this policy.

7. Contact Information

• Address: APT BLK 71 REDHILL ROAD #09-21, SINGAPORE 150071, SINGAPORE
• E-mail: partnersupport@placidara.com
• Phone: +65 (927) 91859

We aim to handle cancellation requests promptly and transparently, with clear communication at every step.