Shipping Policy

1. Scope of This Shipping Policy

This Shipping Policy applies to orders placed through placidara.com and delivered within Australia. It outlines how orders are processed, shipped and delivered.

2. Delivery Area

Delivery is available across Australia.

3. Shipping Fees

• Free shipping on all orders

4. Taxes and Charges

All prices displayed on the website include applicable taxes. Customers are not required to pay additional taxes or duties at the time of delivery.

5. Order Processing Time and Cut-off

Orders are typically processed within 1–3 business days.

Orders placed before 17:00 on a business day are normally processed the same day. Orders placed after 17:00, on weekends or on public holidays are processed from the next business day.

6. Shipping Method and Delivery Timeframe

Orders are shipped using selected delivery partners based on destination and product type.

Estimated delivery time is 7–18 days after dispatch. Delivery times are calculated from the date the order is shipped, not the order date.

If delivery exceeds the expected timeframe, customers are encouraged to contact us for assistance.

7. Order Tracking

Once an order has been dispatched, tracking information will be provided where available, allowing customers to monitor delivery progress.

8. Delivery Responsibility and Issues

Please review the following responsibilities and conditions related to delivery:

• Customers are responsible for providing complete and accurate delivery address details
• Delays or failed deliveries caused by incorrect address information are not the responsibility of the delivery service
• If an item arrives damaged or is lost during transit, customers should contact us promptly for review
• Requests to modify or cancel shipping are subject to order processing and dispatch status
• Responsibility for the order transfers to the recipient once delivery is completed

9. Contact Information

• Address: APT BLK 71 REDHILL ROAD #09-21, SINGAPORE 150071, SINGAPORE
• E-mail: partnersupport@placidara.com
• Phone: +65 (927) 91859
• Customer support is available Monday to Friday, 9:00 – 17:00 (AEST/AEDT).

We aim to ensure deliveries are handled clearly and responsibly, with support available when needed.